There is nothing more annoying than when you try to do something on social media but keep finding the activity blocked by the app.
Direct messages remain the best way to directly communicate with another user – and when you are suddenly unable to send them a message, it can be frustrating and upsetting.
There are a number of reasons why you may find yourself unable to send a direct message on TikTok. These include in-app glitches, a block on your account and activity, or a block placed on you by the recipient.
How to Know if There’s An Issue With The App
When something goes wrong on a social media platform, the world is quick to hear about it. so, if something occurs at the backend of TikTok to prevent direct messaging capability, you’ll very soon know about it.
More likely than that is an issue with the version of the app that you’re running on your device. As a first port of call, we always recommend updating your app to ensure you aren’t simply using an older version. You should also try clearing your cache.
How to Know if You’ve Broken Community Guidelines
Sometimes TikTok will block you from sending direct messages as a result of a breach of community guidelines, or because something you have sent or posted has been flagged or reported.
You will receive a warning from TikTok if an issue occurs. Direct message reports will likely impose a suspension on your account, leaving you unable to send messages for 24 or 48 hours. You might find that during this time you are limited to a ‘view-only’ account experience. Extremely serious offences can cause your entire account to be permanently banned.
If you think your account has been unfairly blocked, you can query it with the platform directly.
How to Know if You’ve Been Blocked
The final reason why you may be unable to send a direct message is if the recipient has blocked you.
The best way to confirm this is by trying to send a message to another user. If you have access to another account, you could also try contacting the recipient via a different account. If both of these options work as normal, then the chances are that your original profile has been blocked by the intended recipient of your message.
Suffice to say, there are a few different things to consider and look into if you find yourself unable to send a direct message to another user. We hope this guide helps you to identify the best course of action for you.
