Instagram is a truly huge social media app, with over 2 billion active monthly users as of January 2023. There are billions more posts, stories, and videos stored on the platform. People use Instagram for a variety of reasons, of course, but the most common are:
- Staying in touch with friends and family
- Keeping up to date with news
- Finding inspiration
- Keeping up with pop culture
This contributes to a huge amount of activity on Instagram round the clock. Keeping all of that information, as well as all of the features that the platform offers, both available and in order takes a massive infrastructure. While this infrastructure is generally reliable, there are times when issues arise and trickle down to you.
If you’ve found yourself unable to log onto Instagram, there are specific problems you can troubleshoot to reach a solution. Here are the most likely causes and what to do:
Why Can’t I Log Into My Instagram?
If you are unable to access your Instagram, the simplest reason may be the correct one. Before you begin to properly troubleshoot, make sure that you have the right login details.
If you are uncertain, try resetting your password. You can do this by pressing Forgot Password on the login screen. A new page will load and you can follow the steps that are provided to reset your password. If you still can’t log in, then there’s another issue at work.
The possibility is that your account has been suspended or terminated. You will know this very quickly, however. If you are intentionally blocked from logging in, you will see a message appear post-login attempt, stating that your account has been suspended or terminated and why. There will be directions on how to proceed there.
Why Won’t Instagram Let Me Log In Right Now?
If you still can’t login after changing your password – and no notification of account termination has been received – then the most likely reason for the trouble is that Instagram itself is experiencing issues.
Instagram may become temporarily inaccessible due to small issues within the backend of the platform, for example, or the physical servers. In the past, a buggy update has also been a common reason for the site or app to malfunction.
You can use sites like DownDetector to find out if there are any reported issues with Instagram, or report potential issues yourself. If Instagram itself is experiencing problems, there is nothing you can do. Simply wait for Instagram’s technicians to resolve the issue.
Why is Instagram Not Letting Me Log In on the App?
If Instagram is not down, but you’re having trouble logging into the app or the app keeps crashing, check the Instagram website. If you are able to use the website but not the app, there are two possibilities.
- There is an internal issue with the app
- There’s a problem with the version of the app on your device
In the case of internal issues, you will have to wait for Instagram to fix the problem. In the case of app problems only on your phone, start by checking if there are any updates for the app. If there are, install them.
If there are no visible updates, the next step is to clear the cache. There are many ways to do this, but the easiest is to uninstall and reinstall the app. This will ensure that you have the most up-to-date version of the app, as well as an empty cache.
Once you reinstall the app, try logging in again. If the issues were caused by the local version on your device, you should be able to log in without issue.
How long will Instagram be down for?
When Instagram goes down, the issue is usually fixed within an hour or two at most. However, the length of time where it’s inaccessible will be determined by the complexity and severity of the issue that has caused the outage.
How can I tell if my Instagram has been hacked?
Instagram is very stringent about account security. If they detect suspicious activity on your account or your password has been changed, they will email you. This is the first sign that you may have been hacked. Suddenly finding yourself logged out or seeing content you don’t recognize on your profile are two other strong signs. The best way to avoid being hacked is to enable two-factor authentication.
Can I recover a hacked Instagram account?
There are a few steps to recover your account after it has been hacked. First, if you receive an email about a password change you didn’t make, press the Secure Your Account Here option in the email. When you do this, you will be asked to verify your username, email address, and phone number. If any of it is incorrect, press No, Secure My Account. From there, follow the on-screen steps.
If you do not see the email in time, you can contact Instagram directly for a login link or a security code. It is likely that you will be asked to verify your identity.