Have you lost access to your TikTok account?
Depending on how you use the app, and particularly if you use TikTok for your business or profile promotion, it can be very easy to panic if you think you’ve been locked out or hacked.
But don’t worry – because recovering a supposedly lost account is actually quite easy.
What to Do if You Forget Your Password
This is exactly why, when setting up your TikTok account, you are asked to enter a phone number or email address.
When you forget your password, you can request a verification code to be sent to your connected phone number or email address. Clicking on the reset link in the message you receive will take you to a sign in page where you will be asked to enter the code sent via email or text.
You can then set a new password on your account and voila – you’re back in!
What to Do if Your Deleted Your Account
If you previously deleted your TikTok account and have now decided to reinstate your profile and return to normal activity, then you need to follow the steps to ‘Reactivate’ your account.
To do this, simply log in as normal and select the ‘Reactivate’ button.
NOTE: If you have deleted your account then you will only have 30 days in which to reactivate. If this 30 days passes and you have not taken steps to reactivate your account, then you will find it deleted permanently.
What to Do if Your Account Was Banned
If your account was banned for not following community guidelines, or because TikTok viewed your profile and activity as spam, then you will need to appeal the decision to recover access to your account.
To do this, head to your notifications tab in TikTok which will contain information about your ban and select the ‘Appeal’ button. You can type out the reason why the ban is undue or unfair and submit it for review.
Alternatively, you can create a new TikTok account if you think you will struggle to recover your account – though you will be starting from scratch with followers and your profile!
Something Else?
If something else is at play and you are finding TikTok difficult to access, then it could be that there is a glitch somewhere in the system or that you simply need to close the app and try again.
No social platform is 100% safe from potential issues, with the recent Meta blackout across Instagram and Facebook in March 2024 proving that even the largest and most reliable systems and platforms can suffer from internal issues.
We hope this helps. Next time you find yourself locked out of TikTok, whether as a result of your own actions or unexpectedly, try these different methods to log back in.
