The TikTok app can crash for multiple reasons. Here are some of the most common ones:
- The app needs to be updated
- TikTok servers are down
- The app is slowed down by useless cached data
- The app has been running for too long and needs to be closed
- Your phone does not support the app
How to Fix TikTok Crashes on The App or Browser
1. Check the Server Status
Checking the status of the servers isn’t a fix, but it’s the first thing you should do just in case the problems aren’t on your side. If TikTok servers are having technical issues, then all you have to do is wait.
You can check the status of TikTok servers by going to one of any of the following websites:
2. Check for App Updates
If TikTok servers no longer support the version of the app that’s on your phone, then the app will crash. If you have an Android phone, here’s how you can update the TikTok app:
- Go to the “Play Store” app on your phone.
- Tap your account icon at the top right corner of your screen. It’s near the search bar.
- Tap on “manage apps & devices.”
- Tap on the “manage” tab, which is next to the “overview” tab.
- You can either search for the TikTok app by scrolling or tapping on the “updates available” button, so only the apps that need to be updated are shown.
- Tap and hold the TikTok app to checkmark it. Depending on the Android version you have, it will either ask you if you want to update TikTok or you can tap the circular arrow at the top right of your screen to initiate the update.
Here are the steps for iPhone owners:
- Go to the “App Store” on your phone.
- Tap your account icon at the top right of your screen.
- Tap the “available updates” button to see all the apps that need an update.
- Scroll until you find the TikTok app, and once you do, tap the “update” button next to it.
To avoid TikTok crashing due to an out-of-date app in the future, go to the Play Store or App Store and set your apps to update automatically. You can do this under network preferences in Android, or on iPhone, it can be done in the settings.
If the app still crashes after the update, delete it and reinstall it. Something may have gone wrong during the update, so you’ll need to download it again.
3. Close and Restart the App
When an app has been running in the background for too long, it will crash because it overwhelms the device. To close and restart TikTok on Android after it crashes, find the navigations bar at the bottom of your screen. It’s located next to the “back” and “home” buttons and is usually represented by 3 lines or dots.
Tapping this button will present you with the navigation screen that shows you all the open apps you’ve been using throughout the day. You can either tap “close all” or close TikTok individually to restart the app.
On an iPhone, there are two ways of closing an app:
- If you have an iPhone 8 or earlier, simply double-tap the home button to see your recently used apps. From there, you can swipe left or right to find TikTok. Swipe up on the app to close it.
- If you own an iPhone X or later, swipe up from the bottom of the screen and then pause at the middle of the screen. Swipe left or right to find the TikTok app and then swipe up to close the app.
4. Clear the App Cache
To clear the app cache and get rid of bloatware, go to your phone’s general settings. On an Android, go to your apps and then scroll until you find the TikTok app. Tap the app and then tap the “clear cache” button.
On an iPhone, go to General and then iPhone Storage. Select the TikTok app and then tap the “offload app” button.
5. Upgrade Your Phone’s Software
If your phone’s software is outdated, it won’t support TikTok. On both Android and iPhone, you can update your phone’s software in your “General” settings and then in “Software Update.” If your phone is up to date and the app is still crashing, it may be because your phone model is too old to support the app anyway.